Frequently Asked Questions

Got questions? Find everything you need to know here.

Orders & Shipping

Please contact MAKRIZZ customer support as soon as possible and provide your order number. We will check whether the order can still be adjusted before dispatch. Changes and cancellations are not guaranteed once processing has begun.
Orders for the Philippines ship from our local warehouse. Delivery estimates depend on your address and the available shipping service. Please refer to the estimate shown at checkout or in your shipping confirmation.
Once tracking information is available, you can follow the shipment using the tracking details provided with your order update. If you need help, contact support with your order number.
Philippine orders are fulfilled from our local warehouse in the Philippines. Approved returns are also handled locally in the Philippines.
Shipping is ₱99 per order in the Philippines when your eligible subtotal after discounts is below ₱879. Standard shipping is free on orders of ₱879 or more. The same flat rate applies to supported delivery addresses nationwide; check the final shipping amount at checkout.

Return & Refund

We do not offer voluntary returns or exchanges for change of mind on correctly described items. For defective, damaged, wrong or incomplete orders, please contact support within 30 days after delivery. Your statutory consumer rights remain unaffected. Approved returns are handled locally in the Philippines.
Contact our support team with your order number and clear photos of the item and packaging. We will review the issue and explain the next steps.
If your return is approved, our support team will provide the appropriate local return instructions for the Philippines. Please do not ship items to an address without prior confirmation.

Warranty

Any warranty coverage and exclusions will be stated in the applicable product information or after-sales policy. For a product concern, please contact support so we can review your case.
Send us your order number, photos, and a short description of the issue. We will review the details and advise on available support options.

Payments

You can choose from the secure payment methods displayed at checkout for your Philippine order. Available methods may vary according to your payment provider.
No. MAKRIZZ does not offer Cash on Delivery in the Philippines. Please complete payment using one of the methods available at checkout.
The final payment currency and total appear at checkout. Local currency checkout is not yet available; please check the currency shown before paying.

Discount & Promotions

If you have a valid MAKRIZZ discount code, enter it in the discount field at checkout. The final discount will appear if the code meets the offer conditions.
Discount eligibility and whether offers can be combined depend on the terms of each promotion. Please check the offer details before placing your order.

Frame Sizes & Prescriptions

MAKRIZZ offers eyewear for adults and children, including Anti-Radiation and Photochromic + Anti-Radiation options on eligible models. Please check the options available on each product page.
Photochromic lenses are designed to change tint under certain lighting conditions. Anti-Radiation is the product range name used on the site; exact lens characteristics and performance depend on the selected model. Refer to product specifications for details.
No. Prescription lens customization is not currently available through MAKRIZZ in the Philippines. Please choose from the non-prescription options shown on the product page.
Check the frame measurements and recommended fit on the product page. If you already have glasses that fit well, compare their measurements with the pair you are considering.
Yes. MAKRIZZ has a Kids collection as well as an Adult collection. Check the recommended age or fit information on the specific product page before ordering.

Web Inquiries

Please follow the checkout options currently available on our website. Creating an account may make it easier to review future orders where that feature is supported.
Product availability depends on the selected colour and variant. If the option is out of stock, you can check again later or contact support about availability.
Please use the Contact page or the customer-support channel shown on our website. Include your order number if you have already placed an order.