Shipping policy
1. Delivery Areas
MAKRIZZ currently delivers to the Philippines. Orders are dispatched from our local Philippines warehouse. We do not currently commit to delivery outside the Philippines.
2. Shipping Charges and Free Shipping
For serviceable Philippines addresses, standard shipping costs ₱99 per order when the merchandise subtotal after applicable discounts is below ₱879. Standard shipping is free when the eligible subtotal reaches ₱879 or more. This is a single nationwide flat rate for supported addresses, not a province-based rate.
The final shipping fee and free-shipping qualification are shown at checkout. Cash on Delivery (COD) is not available. Some remote addresses may not be serviceable; we will contact customers to discuss options if delivery is unavailable. Return shipping follows the Returns & Refunds Policy.
3. Order Processing Time
Orders are processed and dispatched after successful payment, generally in the order received. Estimated processing time is 1 business day for orders in the Philippines. Weekends, local public holidays, and special circumstances may affect processing.
4. Estimated Delivery Time
After dispatch, estimated delivery times are:
| Destination | Estimated time |
|---|---|
| Philippines — Metro Manila | 1–3 days |
| Philippines — other parts of Luzon | 2–4 days |
| Philippines — Visayas | 4–7 days |
| Philippines — Mindanao | 5–9 days |
These are estimates rather than guaranteed arrival dates. Actual delivery may be affected by destination, weather, public holidays, and carrier operations. We will help investigate substantial delays.
5. Order Tracking
Once an order is shipped, customers can follow its delivery using the tracking number in the dispatch notification or the Order Tracking page on the MAKRIZZ website. If no tracking number has arrived or the status has not updated for an extended period, please contact customer service.
6. Delivery Issues
If an item is damaged during transit, lost, misdelivered, or otherwise affected by a delivery problem, please contact us by email or phone. We will investigate the order and shipping details and, depending on responsibility and applicable law, arrange redelivery, replacement, a refund, or other reasonable remedy.
If the delivery address supplied by the customer is incomplete or incorrect, we will try to help. Whether the address can be changed and any resulting extra charges depend on shipping progress, responsibility, and applicable law.
7. Contact Information
Company: HONG KONG MAKRIZZ LIMITED
Registered address: RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG
Email: mktrizz.shop@gmail.com
Customer Service (Viber): +62 85177439786