MAKRIZZ Privacy Policy — Philippines

This Privacy Policy describes how HONG KONG MAKRIZZ LIMITED collects, uses, shares, stores and protects personal information when you use the Philippines MAKRIZZ storefront at https://ph.makrizzeyewear.com. The storefront is powered by Shopify. Please read this notice to understand your choices and rights under applicable law.

1. Who We Are

The store operator is HONG KONG MAKRIZZ LIMITED, registered address: RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG. Privacy contact: mktrizz.shop@gmail.com. This notice applies when you browse our store, contact us, create an account where offered, order items or request customer service.

2. Personal Information We May Process

Depending on how you use the store, information may include your name, email, phone number, billing and shipping addresses; items purchased, product variants, order, delivery and refund details; account preferences; customer service communications and voluntarily submitted reviews, photos or videos; and technical data such as IP address, browser, device, cookies, timestamps and site activity.

Payment transactions may involve payment processors and Shopify. Complete payment card credentials are typically handled by the relevant payment provider rather than collected as part of this store's ordinary customer service records.

3. No Prescription Service in the Philippines

MAKRIZZ does not offer custom prescription eyewear through the Philippines storefront. We do not ask customers to upload optical prescriptions as part of standard Philippines orders. Prescription services offered on our Indonesia storefront, if available, have a separate purpose and handling requirements.

4. Sources and Purposes

Information may come from you, your interaction with the website, Shopify, payment and fulfillment partners or other lawful sources. We use relevant information to process purchases and payments, deliver products from our Philippines warehouse, manage returns and refunds, respond to inquiries, maintain accounts, prevent fraud, secure the store, measure site performance and comply with legal obligations. We use customer information for marketing or advertising measurement only when the activity is enabled and supported by an appropriate lawful basis.

5. Lawful Basis and Your Choices

We process personal information only where there is a lawful ground under applicable requirements, which may include fulfilling a transaction, compliance with legal obligations, other legally permitted interests or your consent where required. Consent is not assumed merely because a customer reads this policy. You may manage marketing preferences, unsubscribe from promotional messages and exercise applicable withdrawal rights; some records may still need to be retained to complete an order or comply with law.

6. Service Providers and Disclosure

We may share relevant information as reasonably necessary with Shopify and hosting or technical vendors, payment providers, local Philippines warehousing and delivery partners, customer support, reviews and order tracking services, and analytics or marketing providers where lawfully enabled. We may disclose information to legally authorized authorities or in connection with legally permitted business changes. We do not disclose customer information simply because an unrelated party requests it.

7. Cookies and Analytics

Essential cookies may support account access, shopping carts and checkout. If analytics or marketing cookies are enabled, they may be used to understand website performance and relevant promotions, subject to applicable consent or other legal requirements. You can manage appropriate choices through available store privacy controls and browser settings. Blocking essential cookies may affect functionality.

8. Data Security and Retention

We seek to apply reasonable administrative and technical safeguards appropriate to the information and risks involved. We keep personal information for as long as reasonably necessary to fulfill orders, provide support, resolve disputes and meet applicable legal obligations; after that, it should be deleted, de-identified or otherwise handled in accordance with law. No online system can guarantee absolute security.

9. Children

Although we sell children's eyewear, purchases and payments involving children should be managed or supervised by a parent or guardian as required by law. We do not deliberately seek personal information from children where doing so would be unlawful. Parents and guardians may contact us if they believe information was improperly submitted.

10. International Data Transfers

The operator is based in Hong Kong, while the store serves the Philippines and relies on Shopify and other providers. Information may therefore be processed in locations outside the Philippines. Cross-border transfers must follow applicable legal requirements and reasonable safeguards; we do not promise that all information remains exclusively in the Philippines.

11. Your Privacy Rights

Subject to the Philippine Data Privacy Act of 2012 and other applicable requirements, you may have rights to be informed, access information, request correction, object where applicable, request blocking or erasure in legally available circumstances, withdraw consent where applicable, and seek remedies or make a complaint. Rights may have legal conditions or exceptions. For a request, contact mktrizz.shop@gmail.com; we may need reasonable information to verify your identity without requiring unnecessary sensitive records.

12. External Websites and User Content

Third-party payment, social media, delivery tracking and other linked websites may have independent privacy notices. Reviews and photos you submit should not disclose another person's information without permission. We handle display or reuse of customer content according to permissions, platform terms and law.

13. Questions and Complaints

Contact us if you have concerns about your data, marketing choices, cookies or privacy rights. We will review the request in accordance with applicable law. You may also contact the competent privacy regulator where legally available.

14. Updates

We may update this notice when our services or legal requirements change and publish the revised version on our website. Additional notification or consent will be provided when legally required; posting a notice alone does not replace any required consent.

15. Contact

Operator: HONG KONG MAKRIZZ LIMITED
Address: RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG
Privacy email: mktrizz.shop@gmail.com
Philippines support: Viber +62 85177439786