Refund policy
1. Returns for Non-Quality Reasons
MAKRIZZ generally does not accept returns or exchanges solely because a customer changes their mind, dislikes the style or color, prefers another model, or has another personal reason unrelated to product quality or an error in fulfilling the order. This policy does not affect return, exchange, or refund rights provided by applicable consumer laws.
2. When After-Sales Assistance Is Available
Customers may contact us when an item has a manufacturing or quality defect, arrives damaged in transit, is the wrong model or color, is missing from an order, or substantially differs from the confirmed order or website description. Other remedies required by applicable law remain available.
3. Request Timing and 30-Day Quality Assurance
Please contact us as soon as possible after receiving an item and discovering a problem so that we can investigate promptly.
Within 30 days after delivery is received, if an item has a non-customer-caused quality defect, damage, incorrect item, or missing item, MAKRIZZ offers free returns or exchanges, or a full refund, as applicable. Requests based only on personal preference or other non-quality reasons follow this policy and applicable law.
This additional 30-day commercial quality assurance does not limit any statutory consumer rights.
4. How to Request Assistance
Email mktrizz.shop@gmail.com and, where possible, include your order number, product model, a description of the issue, relevant photographs, and any useful videos or other supporting information. We will review the situation and contact you. A claim will not automatically be rejected solely because a customer cannot provide a complete unboxing video where legal rights apply.
5. How We Handle Returns and Exchanges
For verified product defects, incorrect items, or other issues for which MAKRIZZ is responsible, we will provide an appropriate remedy according to the circumstances and local law, including supplying missing items, replacing items, issuing a refund, or another legally applicable remedy. The solution depends on the issue, legal requirements, and communication with the customer.
6. Return Addresses
Returns for Philippines orders are handled by our local Philippines warehouse. Please contact customer service first to obtain return instructions and the correct recipient details before shipping any item back.
Philippines return warehouse:
Recipient: perci-TS011-Lot 9
Phone: +63 9979173744
Address: Lot 9, Phase 1, Ecofortune Compound, Matungao, Bulakan, Bulacan Matungao, Bulacan North Luzon, Bulacan 3017
Customers do not need to return local orders directly to the Hong Kong registered office.
7. Return Shipping Costs
When returns arise from quality defects, incorrect items, or other issues for which MAKRIZZ is responsible, we will cover reasonable return shipping costs as required by applicable law. For other returns permitted by law, responsibility for return postage will depend on the circumstances and applicable law and will be communicated before the return.
8. Refund Method and Timing
Once a refund request is verified, refunds are arranged in accordance with applicable law and the payment method used. Refunds will generally be sent through the original payment method. If that is not possible, we will discuss an appropriate alternative. MAKRIZZ's estimated time to initiate an approved refund is 7 business days, subject to applicable legal requirements. The time until funds arrive may vary by bank and payment provider. Please contact us about significant delays.
9. Contact Us
Company: HONG KONG MAKRIZZ LIMITED
Registered address: RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG
Email: mktrizz.shop@gmail.com
Customer Service (Viber): +62 85177439786