MAKRIZZ Terms of Service — Philippines

Welcome to MAKRIZZ. These terms apply to the Philippines storefront at https://ph.makrizzeyewear.com, operated by HONG KONG MAKRIZZ LIMITED. Please read these terms together with our Shipping Policy, Returns & Refunds Policy, and Privacy Policy. Nothing in these terms excludes mandatory consumer rights under applicable law.

1. Operator and Scope

MAKRIZZ sells eyewear for adults and children. Product availability, descriptions, prices, delivery and payment options may vary by market. The Philippines website is intended for customers in the Philippines. Our registered address is RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG. Customer support: mktrizz.shop@gmail.com.

2. Accounts, Guest Checkout and Minors

Where available, customers may use an account or guest checkout. You must provide accurate order, contact and delivery information, keep account credentials secure and notify us of suspected unauthorized account use. Purchases and payments involving minors should be handled or supervised by a parent or legal guardian where required by law. Selling children's eyewear does not mean we offer independent payment services to children.

3. Product Descriptions

We make reasonable efforts to describe each product's model, frame shape, dimensions, color and available lens features accurately. Screen settings and production batches may cause slight color differences. The actual product and selected variant determine the features supplied. Product descriptions do not replace advice from an optician or medical professional. Products that materially differ from an agreed order remain subject to applicable consumer remedies.

4. Prices, Availability and Promotions

The Philippines store displays prices in Philippine pesos (PHP). Your confirmed checkout displays the applicable item total, discounts, shipping fees, any taxes and the payment currency. Offers may be subject to stated eligibility, stock, time and quantity restrictions. If a manifest pricing error, stock discrepancy or other fulfillment problem occurs, we will contact you and arrange a correction, cancellation, refund or other appropriate remedy under applicable law.

5. Orders and Payment

Please check model, color, lens option, quantity and shipping address before submitting your order. An order acknowledgment is not necessarily confirmation that payment has succeeded or that the order can be fulfilled. Payment is made through the methods enabled at checkout and may be handled by a third-party processor. Cash on delivery (COD) is not available.

6. Changes and Cancellations

Contact customer support promptly if you need to change or cancel an order. We will try to accommodate requests before an order enters warehouse processing. Shipped orders are handled according to our Returns & Refunds Policy and applicable law. We do not adopt an absolute rule that all orders are irrevocable in every circumstance.

7. Prescription Eyewear

Prescription customization is not offered through the Philippines storefront. Product and lens options shown on the Philippines product pages determine what may be purchased. Services offered on our Indonesia site do not automatically apply to Philippine orders.

8. Shipping and Delivery

Philippines orders are shipped through a local Philippines warehouse. Standard delivery fees, free-shipping thresholds, serviceable areas and estimated delivery times are described in our Shipping Policy and confirmed at checkout. Delivery timeframes are estimates. Please provide accurate delivery information and contact us if there is a delivery problem.

9. Returns, Refunds and Consumer Rights

We generally do not offer voluntary returns solely for a change of mind, style or color preference, without limiting rights required by law. Please consult our Returns & Refunds Policy for defective, damaged, incorrect or missing items and the 30-day commercial quality-issue protection where applicable. We will not rely on these terms to remove statutory remedies.

10. Reviews and Customer Content

If you submit reviews, photos or videos, please ensure the material is truthful, lawful and that you have the right to share it. Do not publish third-party personal information or infringing or misleading content. We may reasonably moderate spam, harassment and unlawful material. Public display or reuse of your content is subject to the permission granted, relevant platform terms and applicable law; contact us to raise concerns about content displayed on our site.

11. Acceptable Use

Do not use the website for fraud, impersonation, malicious software, unauthorized access, interference with operations, unlawful scraping of personal information or infringement of intellectual property rights. Reasonable security and enforcement measures may be taken in accordance with law.

12. Intellectual Property

MAKRIZZ branding, original photos, text, designs and website materials may be protected by intellectual property laws. Do not commercially reproduce, distribute or republish protected material without permission unless the law permits it.

13. Third-Party Services

Our storefront may use Shopify, payment processors, delivery partners, review services and order tracking providers. External sites may have separate terms and privacy notices. MAKRIZZ remains responsible for its own legal obligations relating to orders and consumer protection.

14. Disruption and Events Beyond Our Control

Website outages, severe weather, logistics disruptions, natural disasters and other events reasonably beyond our control may affect services or delivery. We will take reasonable steps to inform and assist affected customers without excluding liability that cannot lawfully be excluded.

15. Changes, Disputes and Severability

We may publish updated terms and will provide additional notice or obtain consent where required by law. Terms applicable to existing orders and mandatory rights remain protected. Please contact us first regarding disputes; unresolved matters follow the applicable laws and competent dispute resolution procedures. If any provision is invalid, the remainder continues where legally permitted.

16. Contact

Company: HONG KONG MAKRIZZ LIMITED
Registered address: RM B, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, HONG KONG
Email: mktrizz.shop@gmail.com
Philippines customer support: Viber +62 85177439786